Audit Office
BDO Nearshoring Center
eBook
eBook
Marketing
Sales
Enablement
Business Development
Corporate Communication
Strategy & Transformation
BDO Business Services
Introducing the internal center of excellence for integrated business solutions and supporting business processes
It's time to lead and it's time to reimagine the traditional concept of shared services. Geared towards facilitating an increase in client centricity, the newly established BDO Business Services unit comprises an agile and cross functional team that provides strategic and operational value creation along BDO's entire client journey.
Consolidating the functional areas of Marketing, Sales, Sales Enablement, Business Development,Corporate Communications as well as Strategy and Transformation, the unit functions as an integral part of the entire BDO Network. We operate with an inhouse consulting mindset, utilizing our deep insight into the structure
and processes of BDO to maximize the productivity of our internal clients.
Our emphasis on strengthening the relationships to our colleagues within the BDO network is reflected in everything we do and drives our motivation to deliver on the trust the organization is placing on us to assist in its quest to lead.
Consolidating the functional areas of Marketing, Sales, Sales Enablement, Business Development,Corporate Communications as well as Strategy and Transformation, the unit functions as an integral part of the entire BDO Network. We operate with an inhouse consulting mindset, utilizing our deep insight into the structure
and processes of BDO to maximize the productivity of our internal clients.
Our emphasis on strengthening the relationships to our colleagues within the BDO network is reflected in everything we do and drives our motivation to deliver on the trust the organization is placing on us to assist in its quest to lead.
Collaboratively and Efficiently
Value creation vs. efficiency
Market and client centricity demands top notch internal processes, aimed at providing a seamless backend experience to clients, all while simultaneously focusing on constantly delivering value.
Market visibility has become a direct function of innovative and very importantly, visually wellpresented content and insights. In most cases we struggle to even come up with even a baseline level of content.
Knowledge & Information
Diversification
Ever increasing market competitiveness in the professional service space demands not only horizontal service offering diversification to extend the value chain but also increased vertical inhouse differentiation, sourcing and relying on synergies and economies of scale within the support functions.
Exponentially rising levels of digitalization have dramatically changed the selection and purchasing process of our clients by allowing for almost full transparency within the competitive environment, hence requiring a strategically well-coordinated effort in continuously seeding the right communication and content into the market.
Digitalization
Focusing on top line growth. Improving bottom line results
Knowledge & Information
By allowing our colleagues in the audit, tax and advisory units to focus all of their energy on client facing activity and value driven growth, BDO Business Services provides a significant contribution to the overall potential of the company. Combining both the ability to develop and drive activities within the context of functions that span the entire organization such as brand development, internal and external communication, sales support, strategy development, etc. and simultaneously serving as an internal service center that streamlines and centralizes standardized operational support processes such as graphic services, knowledge generation and processing and proposal support, the Business Services concept was developed to take full advantage of organizational synergies and corresponding economies of scale.
This unique approach creates the necessary backbone for a strong value proposition within the context of our common objective of providing best-in-class client service.
Our global strategic context
Helping you lead
Advisors of the future
In order for us to become advisors of the future we need to be able to function in an organization that constantly adapts to the way business is done both internally and externally. Being able to continuously reinvemt ourselves by prioritizing on the client's needs and truly understanding the client's challenges. That demands an agile and cross functional organization which BDO Business Services aims to provide.
In order for us to lead through innovation we need to be able to adapt quickly and efficiently to the fast paced market environment, hence utilizin an agile shared services concept for knowledge process out insourcing. We provide basic yet highly necessary ground level research and insights, allowing our client teams to focus their attention of further developing ideas and innovating accordingly.
Lead through innovation
Lead in our markets
In order to lead in our markets we need to first demonstrate internal leadership and drive market orientation by enabling our market teams to effectively address our key clients with state of the art client service. By operating as cross functional teams in an agile environment, BDO Business services is acting as the backbone for this organizational change by providing key operational assets along the entire client value journey, ranging from support in the tendering process to expertly sourced client research and end-to-end assistance in marketing communications.
In order to lead in our markets, given the scarcity of resources available we need to be able to focus our client service teams on the true value drivers in the process, freeing them up from operational/ supportive tasks that can easily be streamlined and centrally distributed. BDO Business Services utilizes both local as well as experts in our Nearshoring center to efficiently source expert nowledge in marketing, communications as well as inhouse consulting and research to aid in the client value creation process.
In order to lead in our markets, given the scarcity of resources available we need to be able to focus our client service teams on the true value drivers in the process, freeing them up from operational/ supportive tasks that can easily be streamlined and centrally distributed. BDO Business Services utilizes both local as well as experts in our Nearshoring center to efficiently source expert nowledge in marketing, communications as well as inhouse consulting and research to aid in the client value creation process.
Our Why
of working time is spent to the tasks that can be easily delegated (Company profiles, Account plans, research preparation)
Intensive workflow
+
Attention to the client
=
Resource scarcity
+
Attention to the client
=
Resource scarcity
Standard time
distribution
(time spent to)
distribution
(time spent to)
¼
With us you will get desirable results faster
Regular workflow
of Audit office
of Audit office
Delegated to Nearshoring Center Tasks
Preliminary research
about potential client
about potential client
Meeting with
the potential Client
the potential Client
Gathering information about the Client (Company profile is a part of this stage)
Development
of the unique approach
for the client
of the unique approach
for the client
Offer
to the Client
to the Client
Business Development plan for the Client (Account plan is a part of this stage)
Service delivery
Delegate an Account Plan preparation and free up resources
for client-facing activity
for client-facing activity
Delegate a Company Profile preparation and free up resources
for client-facing activity
for client-facing activity
Meet the team
Lidia Vakulenko
Head of Audit Office
Eva Shmelkova
Business Analyst
Julia Tatarchenko
Business Analyst
Kateryna Sivtseva
Business Presentation Specialist
Kate Genzerska
Business Presentation Specialist
Marketing
Sales
Enablement
Business Development
Corporate Communication
Strategy & Transformation
Contact Us
Enthusiastic - Quick - Effective
It is our business to free you from routine work and equip with all necessary knowledge which will help you to lead
It is our business to free you from routine work and equip with all necessary knowledge which will help you to lead
Contact Us
Elke Bode
Proposal Office Coordinator
+49 40 30293-122
Elke Bode
Proposal Office Coordinator
+49 40 30293-122
About BDO
BDO (Binder Dijker Otte) is an international network of public accounting, tax, consulting and business advisory firms which perform professional services under the name of BDO. As of 2018 BDO has member firms in 162 countries, employs around 80,000 employees in over 1,591 offices throughout the world, and is the fifth largest professional services network globally with 9bn USD revenue in 2018.
BDO (Binder Dijker Otte) is an international network of public accounting, tax, consulting and business advisory firms which perform professional services under the name of BDO. As of 2018 BDO has member firms in 162 countries, employs around 80,000 employees in over 1,591 offices throughout the world, and is the fifth largest professional services network globally with 9bn USD revenue in 2018.
BDO Business Services® is part of BDO AG Wirtschaftsprüfungsgesellschaft
